1. Introduction

Azle Drainage, operated by Ground Mount Solutions ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website azledrainage.com or communicate with us via text message.

By using our website or providing us with your contact information, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

When you request a free estimate or contact us for service, we collect:

• Contact Information: Full name, phone number, email address
• Property Information: Street address, city, state, zip code
• Service Information: Details about your drainage concerns and service needs
• Communication Records: Text messages, photos, and other content you send to us

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages viewed, time spent on site, referring pages
• Location Data: General geographic location based on IP address
• Cookies: Small data files stored on your device (see Cookie Policy below)

3. How We Use Your Information

We use the information we collect to:

• Provide Services: Schedule appointments, conduct property assessments, and deliver drainage solutions
• Communicate: Send service updates, appointment reminders, and follow-up messages via text (SMS/MMS) and email
• Improve Services: Analyze customer needs and improve our service offerings
• Process Requests: Respond to your inquiries and service requests
• Marketing: Send promotional offers and updates about our services (you can opt out anytime)
• Legal Compliance: Comply with applicable laws, regulations, and legal processes

4. SMS/Text Message Communication

4.1 Text Message Consent

By providing your phone number, you consent to receive text messages from Azle Drainage, including:

• Service qualification questions (AI-assisted)
• Appointment confirmations and reminders
• Service updates and follow-ups
• Requests for property photos
• Promotional messages (optional)

4.2 Message Frequency & Charges

Message frequency varies based on your service request. You may receive up to 5 messages per week during active service discussions. Standard message and data rates may apply based on your mobile carrier plan.

4.3 Opt-Out

You can stop receiving text messages at any time by:

• Replying "STOP" to any text message from us
• Calling us at (682) 516-6797
• Emailing us at [email protected]

Note: Opting out of promotional messages will not prevent transactional messages related to scheduled services.

5. Third-Party Services & Data Sharing

We use trusted third-party services to operate our business. Your information may be shared with:

5.1 Service Providers

• Twilio: SMS/text message delivery service
• OpenAI: AI assistant for initial customer communication and qualification
• Airtable: Customer relationship management and data storage
• Google Maps: Address verification and service area calculation
• Vercel: Website hosting and performance
• Railway: Backend infrastructure and automation

5.2 Data Processing

These third parties process your data only as necessary to provide their services to us and are contractually obligated to maintain the confidentiality and security of your information.

5.3 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encrypted data transmission (SSL/TLS)
• Secure cloud storage with access controls
• Regular security audits and updates
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services
• Maintain business records for tax and accounting purposes
• Comply with legal obligations (typically 7 years for business records)
• Resolve disputes and enforce agreements

After the retention period, we will securely delete or anonymize your information.

8. Your Rights & Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format

To exercise these rights, contact us using the information in Section 12.

9. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website functionality and user experience
• Enable Google Maps address autocomplete

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates when changes were made. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to know whether your information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell data)
• Right to deletion of personal information
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at [email protected] or (682) 516-6797.